Privacy policy

Who we are

Home Refresh Cleaning (“Home Refresh”, “we”, “us”) is a residential and commercial cleaning company operating in St. Charles County, Missouri. Our registered name is [ legal entity name ] and our business address is [ business address ].

This policy covers this website and the cleaning services we provide. It explains what we collect, why, and what you can ask us to do about it.

What we collect

What you type into our quote form

The form on our contact page asks for the type of service you need, the number of bedrooms or units, your city, your target date, your name, your company if you have one, your email address, and your phone number. Every one of those fields comes to us and nowhere else.

What you tell us when you become a customer

To clean a property we generally need its full address, how we get in (lockbox code, key handoff, gate code, alarm instructions), and anything you want handled differently — pets in the home, rooms to skip, products to avoid. Access details are handled as described in section 9.

What we record about the work

We document visits with a signed checklist, and for turnover work we may photograph the condition of the unit. Those records exist to settle disputes about what was and was not done. They show the property, not you.

What your browser sends automatically

Our web host records standard server information: IP address, browser type, the pages requested, and the time of the request. We do not use it to build a profile of you.

Payment information

We do not store card numbers. Payments are handled by [ payment processor ], which keeps that data under its own terms.

Why we collect it

• To quote your job. Bedrooms, unit count, city and date are what a price is built from.
• To reach you. Email and phone are how we send the quote, confirm the appointment, and tell you if a crew is running late.
• To do the work. Address and access details are what let a crew get into the right property.
• To keep records. Invoices, checklists and photographs of completed work, so both sides can point to the same evidence later.
• To meet legal and tax obligations.

We do not sell your information, and we do not rent or trade it for marketing purposes.

Who we share it with

We share what is necessary, with parties that need it to do their job for us:

• Our cleaning staff — the address and access details for the property they are assigned to, and nothing else.
• Our web host and email provider, which necessarily handle form submissions and messages in transit.
• Our payment processor, for billing.
• Our accountant and our insurer, where an audit or a claim requires it.
• Attura, if the chat assistant is enabled on this site, which would process the conversation you type into it. [ confirm whether chat is live ]
• Law enforcement or a court, where we are legally required to.

We do not subcontract cleaning work, so your property details do not go to another cleaning company.

Text messages and calls

When you give us your phone number, you agree that we may call or text you about your quote and your appointments. Message and data rates may apply. Reply STOP to any text to stop receiving them, or HELP for help. Opting out of texts does not cancel your service — we will reach you by email or phone instead.

We do not send marketing texts unless you have separately agreed to them.

Cookies and analytics

This site currently sets [ no cookies / list of cookies ] and uses [ analytics tool, or "no analytics" ].

If analytics are added later, this section will name the tool, say what it measures, and explain how to opt out. Most browsers also let you block or delete cookies in their settings.

How long we keep it

• Quote requests that never became jobs: [ retention period ], then deleted.
• Customer records, invoices and job documentation: kept as long as tax and accounting rules require, which in Missouri is generally several years.
• Access details (codes, key locations): deleted when the working relationship ends, or sooner if you ask.

Your choices

Write to us at the address in section 12 and we will, within a reasonable time:

• tell you what information we hold about you;
• correct anything that is wrong;
• delete what we are not required to keep for tax, accounting, insurance or legal reasons;
• stop emailing or texting you.

We will not charge you for this and we will not treat you differently for asking.

Security

Access codes and key locations are the most sensitive thing we hold. They go to the assigned crew only, and are not posted in any public or shared channel. Our staff are background-checked.

No system is perfectly secure and we will not claim ours is. If a breach ever affects your information, we will tell you.

Children

Our services are sold to adults. We do not knowingly collect information from anyone under 13. If you believe a child has given us information, write to us and we will delete it.

Changes to this policy

If we change this policy we will update the effective date at the top. If the change is significant — a new category of data, a new party we share with — we will say so on this page rather than change it quietly.

How to reach us

Questions about your information, or a request under section 8:

• Email: [ privacy email address ]
• Phone: (636) 557-4077
• Mail: [ business address ]

You can also use the contact form, but please do not put account numbers or access codes into it.